- Wi-Fi and internet connection problems are probably the most common problems in Windows 10.
- We have as many as 20 solutions to solve this problem in the following article.
- If you regularly have problems with your internet connection, check out our Network and Connectivity section.
- The Troubleshooting Center is the place to go if you need to troubleshoot other issues with Windows 10.
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WiFi and Internet connection issues are probably the most common problems faced by Windows 10 users. And we will agree that for an average user, there is nothing more annoying than Wi-Fi problems while browsing the web.
There are several Wi-Fi errors that can occur over time, and in this article, we’ll try to fix as many as we can.
There are literally dozens, if not hundreds, of different Wi-Fi issues you may encounter when using Windows 10. Here are some of the most common ones:
- Windows 10 won’t show available networks – This error appears when there is a network issue that prevents available WiFi networks from showing.
- Windows 10 no connections are available – This error appears when there are no connections available to connect. It tends to show up even when you know there are actually some connections available.
- Windows 10 can’t connect to this network -This error appears when you cannot connect to a particular Wi-Fi network. We have an article devoted to this problem, so you can combine the solutions from that article with the solutions from this article. Hopefully you will find a suitable solution.
- Windows 10 no WiFi icon – This error appears when there is no WiFi icon on the taskbar.
- Windows 10 WiFI quit working – This error appears when your Wi-Fi connection suddenly stops working.
- Windows 10 WiFI won’t turn on –This error means that you can activate Wi-Fi from your taskbar.
- Windows 10 WiFi yellow triangle – This problem tells us that there is something wrong with the connection itself. You can connect to it, but bandwidth is usually the problem.
- Windows 10 WiFi freeze greyed out – This issue is preventing you from doing anything with your Wi-Fi connection. You cannot activate it, access settings, etc.
What can I do if my Wi-Fi connection isn’t working?
Table of contents:
- Update Network Drivers
- Check for malicious software
- Reset TCP / IP
- Change your modem’s wireless SSID and password
- Restart your modem (and more)
- Use the Internet Connection Troubleshooter
- Make sure DHCP is enabled
- Configure your IP address manually
- Changing the number of DHCP users
- Temporarily disable Windows Firewall
- Disable Airplane Mode
- Use the command ipconfig /release
- Set channel width to Auto
- Disable IPv6 on your computer and router
- Delete your wireless profile
- Disable Family Safety Feature
- Disable your antivirus software
- Change the wireless network mode
- Change Fiddler Settings
- Make sure all services needed to share the internet connection are turned on
1. Update network drivers
Another common solution to various network issues is to simply update your Wi-Fi driver. If you don’t know how to do this, follow these instructions:
- Right click on the Start button and open Device Manager.
- Find and expand network adapters.
- Right-click your network adapters and click Update Driver Software. Make sure to do this with LAN and WLAN adapters.
4. Wait for the process to complete, restart your PC and try to connect.
If Windows can’t automatically find and download new drivers, read our full guide on how to do it manually.
If the problem persists, go back to Device Manager > Network Adapters and do the following:
- Right click on Network Adapters and open Properties.
- On the Driver tab, click Uninstall.
- Now open the Details tab and find Hardware IDs in the drop-down list.
- Copy the first line and paste it into the browser.
- Look for the correct drivers from the official hardware manufacturer.
- Download and install those drivers for LAN and WLAN respectively.
- Restart your PC and check the connection again.
You can also take the help of a special third-party driver updater such as DriverFix:
Various errors are the result of a faulty control unit. If this is the case, you may need to completely update or reinstall this particular component.
Since the process is not easy to complete, we recommend using an automated tool for the task. Here’s how to do it:
- Download and install DriverFix.
- Launch the app.
- Wait for the software to detect all your faulty drivers.
- You will now be presented with a list of all drivers that are having problems, and you just
- need to select the drivers you want to fix.
- Wait for DriverFix to download and install the latest drivers.
- Restart your PC for the changes to take effect.
2. Check for malware
Unlike the previous solution, your connection may be damaged by some kind of malware. That’s why it’s a good idea to run your security scan again.
If there is malware blocking the connection on your computer, your antivirus will definitely remove it.
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While the real selling point of this product is its advanced security features, it’s the lack of system interference that makes it so good for our particular problem.
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3. Reset TCP/IP
- Go to Search, type cmd, right click and run Command Prompt (Admin).
2. At the command line, type the following commands and press Enter after each command:
ip netsh int restart
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel = disabled
netsh int tcp set global rss = enabled
3. Restart your PC and try to connect. If the problem persists then you should try the remaining steps below.
Can’t access TCP/IP in Windows 10? Check out this quick guide to fix the problem.
The first thing we will try is to reset the TCP/IP stack. In fact, this is one of the most common solutions to network problems in Windows, and it can be useful for other Internet problems as well.
- Having trouble accessing Command Prompt as an admin? Take a closer look at this guide.
4. Change wireless SSID and password on your modem
Although we are talking about solving the problem with your wireless network, this solution requires you to connect your computer to the modem with the Ethernet cable.
Since the procedure for changing the SSID varies by modem, we cannot tell you exactly what to do. We therefore recommend that you consult your modem’s manual or search online for more information.
5. Reset your modem (and more)
Now let’s switch to more basic solutions, which are probably the first thing you do anyway. Here are some of the actions you should take to troubleshoot your modem/router:
- Turn off your router or modem. Wait a minute and turn it on.
- Temporarily disable the modem/router’s built-in firewall.
- Reset the modem/router to factory settings
- Make sure that your router/modem does not overheat. Place it away from temperature sources.
Again, if you’re not sure how to do this, check your router/modem manual for more detailed instructions.
You can also try updating your router’s firmware. If you don’t know how to do that, we’ve put together a handy guide to help you out.
6. Use the Internet Connection troubleshooter
- Go to Settings.
- Open Update and Security.
- Go to Troubleshooting.
- Click the Internet Connection Troubleshooter.
5. Now follow the further instructions on the screen and wait for the wizard to finish.
6. Restart your computer
If you have at least Windows 10 version 1703 (Creators Update), you have a new troubleshooting option in the Settings app. This troubleshooter can be used to fix various issues within the system including the wifi issue we are talking about.
If you are having trouble opening the Settings app, please refer to this article to resolve the issue.
- Troubleshooter stops before completing the process? Fix it with the help of this complete guide.
7. Make sure DHCP is on
Now let’s talk about DHCP. Simply put, DHCP is a Windows process that assigns the IP address to your computer when it connects to a network.
So if this process is disabled, your computer will not be able to obtain the IP address and therefore will not be able to connect to the internet through your Wi-Fi connection.
So the first thing we will do is make sure this process is running. And this is how it is done:
- Open Network Connections.
- Locate your network adapter, right click and select Diagnose.
3. Wait for the process to complete. If the DHCP process was disabled, it will be re- enabled.
8. Set your IP address manually
- Go to Settings and choose Network connections.
- Right click on your wireless network and choose Properties from the menu
- Select Internet Protocol version 4 (TCP / IPv4) and go to Properties.
- Now select the option Use the following IP address and enter the IP address, subnet mask and default gateway.
- We’re using settings that work for our setup, but you may need to enter a different number (see screenshot).
- You must also manually enter the DNS server.
- In our example, we’ll use Google’s public DNS, but you can also use 192.168.1.1 as your preferred DNS server.
5. When you are done, click the OK button.
- Can’t change your static IP manually? Check out this simple guide that will help you do just that.
9. Change the number of DHCP users
And finally, the last solution that involves the DHCP process is to change the number of DHCP users. More specifically, you will need to increase the number of DHCP users in your router settings. Usually the limit is 50 DHCP users and if exceeded then Wi-Fi issues can occur.
Again, since the process for changing the number of DHCP users varies from router to router, it’s best to refer to the manual for detailed instructions.
10. Disable Windows Firewall temporarily
- Open the Control Panel.
- Go to System and Security.
- Click Windows Firewall.
- Select Turn Windows Firewall on or off on the left.
- Disable and confirm Windows Firewall for public and private networks.
- Restart your computer.
- Try to connect.
Can’t open the Control Panel in Windows 10? Check out this step-by-step guide to find a solution.
- Check if your Firewall is messing with your network connection by following this guide!
11. Disable the Airplane mode
As unlikely as it sounds, many people have reported that Airplane Mode blocked their Wi-Fi connection. Therefore, make sure that Airplane mode is turned off.
You can find the Airplane mode icon in the notification shade in the right corner of the taskbar. However, if the icon is missing, there is an alternative way to disable it:
- Open configuration.
- Click Network and Internet.
- Click Airplane Mode.
- Turn off airplane mode.
12. Use ipconfig /release command
- Go to Search, type cmd and open Command Prompt (Admin)
- When the Command Prompt starts, enter the following lines and press Enter after each line to run it:
ipconfig / release
ipconfig / refresh
3. Restart your computer and try to connect again.
13. Set the channel width to Auto
- Right-click the Start Menu button and select Network Connections from the menu.
- When the Network Connections window opens, right-click on your wireless connection and select Properties from the menu.
- Click the Configure button and go to the Advanced tab.
- Find 802.11n Channel Width for the 2.4 band and set it to Auto.
5. Click OK to save the changes.
14. Disable IPv6 on your computer and router
- Open network and clearinghouse of.
- Go to Connections and click on your current connection.
- The connection status window opens. Click the Properties button.
- Find Internet Protocol version 6 (TCP/IPv6) and disable it.
5. Click the OK button to save the changes.
6. Restart your computer to apply the changes.
In some cases, enabling the IPv6 protocol is a way to solve problems with the Internet, but sometimes the same protocol can cause problems.
15. Delete your wireless profile
- Go to Search, type cmd, right click and run Command Prompt (Admin).
- At Command Prompt Statistics, enter netsh wlan delete profile name = WirelessProfileName and press Enter.
- Make sure to replace WirelessProfileName with the actual name of your wireless connection.
3. When the process is complete, you will need to reconnect and reconfigure your network to re-establish the connection.
If your wireless profile has become corrupted, the best way to get things back to where they were is to simply delete your wireless profile and create it again.
- If you’re having trouble saving your new Wireless Profile, check out this complete guide to sole it.
16. Disable Family Safety feature
- Go to https://account.microsoft.com/family.
- Sign in with your Microsoft account.
- Find the account you want to remove and click the Remove button. If you want to delete the adult account, make sure to delete all child accounts first.
If the Family Safety feature is required, we recommend that you do not disable it. However, the same feature may block your wireless connection. In that case, you have no choice but to disable it.
17. Disable your antivirus software
You have probably heard of this. Windows 10 and its components and functions do not work with third-party antivirus programs.
This interference can cause various problems. Including our problem with the wifi network. So temporarily disable your antivirus and check if the connection is now working.
If you can normally connect to your Wi-Fi network with your antivirus turned off, consider changing your antivirus solution or switching to Windows Defender completely.
If you’re concerned about the lack of antivirus, read this article to find out why Windows Defender is the only malware protection you’ll ever need.
18. Change the wireless network mode
- Open network and clearinghouse.
2. Click Change adapter settings, locate your wireless network adapter, right-click and select Properties from the menu.
3. When the Properties window opens, click the Configure button.
4. Go to the Advanced tab and select Wireless Mode from the list.
5. Now change the wireless mode setting to match the wireless mode setting on your router. In most cases 802.11b (or 802.11g) should work, but if not, try experimenting with different options.
Your router and wireless adapter must be in the same network mode to function smoothly. If not, you’re having issues with your Wi-Fi connection.
Therefore, you need to check the wireless network mode on your computer to get the connection working again.
19. Change Fiddler settings
This, of course, only applies to Fiddler users. Some users suggest that changing the Fiddler settings can also solve this problem. Here’s how to do it:
- Click Tools > Fiddler Options.
- Navigate to the HTTPS tab.
- Make sure the text says Certificates generated by the CertEnroll engine.
- Click Actions > Reset Certificates. Wait for the process to complete.
- Accept all directions.
20. Check that all required services for Internet connection sharing are Enabled
To do this, go to Search > type services.msc > open Services. And now make sure these services are running:
- Plug and play
- Application layer gateway service
- Remote Procedure Call (RPC)
- Network connections
- Network Location Awareness (NLA)
- Remote Access Connection Manager
- Remote access Automatic connection management
- Windows firewall
As we mentioned in some of the previous solutions, the Wi-Fi network requires certain services to function properly. Therefore, you need to make sure that each of these services is running.
That is it. We sure hope that at least one of these solutions will help you fix your Wi-Fi connection issue. If you have any additional comments, questions, or suggestions, let us know in the comments section below.