• Users reported connectivity issues with their Wi-Fi.
  • More precisely, the wireless network shows Not connected but the internet is working.
  • Visit our Network Fix page for more network troubleshooting guides.
  • Need more help with other PC issues? We have a Fix section full of helpful articles.

Wi-Fi Shows Not Connected, But Internet Works

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There are some rare cases where the wireless connection icon indicates that you are not connected to the internet, but if you open your internet browser, the internet works.

Unfortunately, the Windows 10 Store and also the Update Center are not working properly, indicating that no internet connection is available, even though you can browse the pages normally.

By reading the lines below, you will learn the methods to follow to fix the wireless network if the icon is not connected in Windows 10.

Most of the time, the disconnection problem to your wireless network is caused by a third-party app that you recently installed or antivirus programs that prevent you from navigating the Microsoft Store app and also Update Center in the Windows 10 operating system .

Getting the Not Connected to Your PC message can lead to various issues in Windows 10. Speaking of issues, users reported the following issues:

  • Laptop connected to WiFi but no internet access Windows 10 – This is a variation of this problem and to fix it you need to check your wireless adapter settings.
  • My computer won’t connect to the Internet but others will –If you have this problem then the problem could be due to your network settings. To work around this problem, make sure to use the default DNS.
  • Can’t connect to Internet Windows 10 –This can be a big problem since you can’t access the internet at all. Try some of our solutions to solve this problem.
  • Wireless connected but no internet access –Several users have reported being connected to a wireless network but unable to connect to the Internet. This is a big problem, but you should be able to solve it with one of our solutions.
  • Wireless network not connected red cross –This is a variation of this issue and if you encounter this issue, check your network settings.
  • Windows 10 no internet access but internet works –This problem is clear. You have an internet connection, but your PC is showing something else.
  • You are currently not connected to any networks –This means that you may not be connected to the internet at all. First, check your Ethernet cables.

Quick tip:

Before proceeding with this step-by-step guide, be aware that the problem could be due to an outdated driver.

This is why a third-party driver updater can be extremely helpful, especially one that is portable and works extremely fast, such as DriverFix.

How can I fix the Not Connected message on Windows 10?

1. Run network troubleshooter

  1. Right-click the network icon in the lower right corner and select Troubleshoot.

Wi-Fi Shows Not Connected, But Internet Works

2. The troubleshooter will now start and scan your PC for problems.

Wi-Fi Shows Not Connected, But Internet Works

If you get the Not Connected message on your PC, you may be able to fix the problem simply by running the Network Troubleshooter. After the troubleshooter finishes, check if the problem persists.


2. Run wsreset.exe

  1. Press Windows Key + R and enter wsreset.exe.
  2. Now press Enter or click OK.

Wi-Fi Shows Not Connected, But Internet Works

3. Wait for a while while wsreset.exe is running.
Several users reported that they solved the problem simply by running wsreset.exe. This app clears the cache of the Microsoft Store and fixes certain issues.

After running this application, restart your PC and check if the problem is solved.


3. Try using the administrator account

Wi-Fi Shows Not Connected, But Internet Works

If you have this problem on your PC, it is possible that the problem is due to a corrupted account. If so, we recommend that you switch to a different account and see if that solves the problem.

If you don’t have an administrator account, you may need to create a new account or enable the hidden administrator account. If the problem does not occur in a new account, you may need to switch to it and move your personal files.


4. Disable your antivirus

Wi-Fi Shows Not Connected, But Internet Works

If your wireless network shows Not Connected, the problem could be your antivirus software. Sometimes your antivirus can disrupt your operating system and prevent certain functions from working properly.

If you have this problem, we recommend that you check your antivirus settings and disable the problematic features.

If that doesn’t work, you can try disabling your antivirus. If the problem persists, you may need to uninstall your antivirus and switch to another antivirus solution.

For Norton users, we have a special guide on how to completely remove it from your PC. There is also a similar guide for McAffe users.

If you are using an antivirus solution and want to completely remove it from your PC, check out this great list of the best removal software to use right now.

There are many great antivirus programs on the market and if you are looking for a new antivirus, we recommend trying Bitdefender, BullGuard or Panda Antivirus.

All of these apps offer great protection, so feel free to try them out.


5. Reset your IP configuration

  1. Start the command prompt as an administrator. To do it quickly, just press Windows key + X and choose Command Prompt (Admin).
    If the Command Prompt is not available, you can also choose PowerShell                                  (Administrator) from the list.

Wi-Fi Shows Not Connected, But Internet Works

2. When the command prompt opens, enter the following commands:
  netsh winsock reboot
                   ip netsh int restart
                   ipconfig / release
                   ipconfig / refresh
If you get the Not Connected message, the problem may be related to your IP settings. However, you can easily fix this problem by resetting your IP settings.

After running these commands, restart your PC and check if the problem persists.

As an administrator, if you are having trouble accessing the Command Prompt, you better take a look at this guide.


6. Remove your wireless network and reconnect to it

  1. Press Windows Key + S, go to Control Panel and choose Control Panel from the list of results.

Wi-Fi Shows Not Connected, But Internet Works

2. Now select Network and Sharing Center.

Wi-Fi Shows Not Connected, But Internet Works

3. In the Network and Sharing Center, select Manage wireless networks.
4. Now remove all wireless connections by right clicking on the wireless connection and                     select the Remove network option.
5. Then restart your computer.
6. Once your PC has rebooted, reconnect to your wireless network and check if the                             problem persists.

Sometimes interference with your wireless network can cause this error to appear. However, you should be able to fix the problem simply by deleting and reconnecting the wireless network.

This is a simple solution and several users have reported that it works, so feel free to try it.


7. Change your power settings

  1. Press Windows key + S and enter the power settings. Select Sleep and Energy Settings from the list of results.

Wi-Fi Shows Not Connected, But Internet Works

2. Now select Additional power settings in the Related settings section.

Wi-Fi Shows Not Connected, But Internet Works

3. Find your currently selected power plan and click Change plan settings

Wi-Fi Shows Not Connected, But Internet Works

4. Now click on Change advanced power settings.

Wi-Fi Shows Not Connected, But Internet Works

5. Select Wireless Adapter and change the setting from Higher                              Performance to Higher Power. Click Apply and OK to save the                    changes.

If your wireless connection says Not Connected, the problem may be with your power settings. Then check if the problem persists.


8. Check your DNS settings

  1. Click the network button in the lower right corner.
  2. Now select your network from the list.

Wi-Fi Shows Not Connected, But Internet Works

3. Choose Change adapter options.

Wi-Fi Shows Not Connected, But Internet Works

4. Right click on your wireless connection and choose Properties from                the menu.

Wi-Fi Shows Not Connected, But Internet Works

5. When the Properties window opens, select Internet Protocol                        Version   4 (TCP/IPv4) and click the Properties button.

Wi-Fi Shows Not Connected, But Internet Works

6. Select Obtain DNS Server Address Automatically and click                    OK  to  save  the changes.

Wi-Fi Shows Not Connected, But Internet Works

According to users, the Not Connected message can sometimes appear due to your DNS settings. If you use a non-default DNS, this problem may occur. Then check if the problem persists.

If your DNS server is inaccessible, follow the simple steps in this guide to easily resolve the issue.


9. Restart your router

Wi-Fi Shows Not Connected, But Internet Works

Sometimes this error can occur due to certain issues with your router. To resolve the issue, it is recommended that you restart your router. This is quite easy and you can do it by following these steps:

  1. Press the power button on your router to turn it off.
  2. Wait 30 seconds and press the power button again.
  3. Wait for your router to reboot. This process can take about a minute.

After your router reboots, check if the problem persists. This is a simple solution and several users have reported that it worked for them, so feel free to try it.


10. Change your network adapter settings

  1. Press Windows Key + X and choose Device Manager from the list.

Wi-Fi Shows Not Connected, But Internet Works

2. Find your network in the device list and double click on it to open its               properties.
3. When the Properties window opens, navigate to the Advanced tab.

Wi-Fi Shows Not Connected, But Internet Works

4. In the Properties list, select the bandwidth 801.11 and change the              value to Automatic. Click Apply and OK to save the changes.

If you get the Not Connected message, the problem may be related to your wireless adapter settings.

And that’s it, now you have ten methods that you can try and fix your Microsoft Store and Windows Update Center if your wireless network shows the “Disconnected” icon.

If you need any additional assistance regarding this matter, please also write to us below in the comments section of the page and we will get back to you.

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