• Users report receiving the error message The system cannot move the file to another disk when trying to move a file to another disk.
  • We’ll explore the steps you need to take to resolve this issue, so keep reading.
  • In our dedicated Fix Hub you can read more related articles to help you solve any problem like a pro.
  • Don’t forget to also check out our System section for more guides written by our technical experts.

The system cannot move the file to a different disk

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If you receive the error code ERROR_NOT_SAME_DEVICE with The system cannot move the file to another disk description, follow the troubleshooting steps in this article to resolve the issue.

Note that the error is also known as ERROR_NOT_SAME_DEVICE 17 (0x11), so the following solutions and recommendations apply to it as well.

The system cannot move the file: Error background

The system cannot move the file to another disk. The error, also known as error 0x80070011 or 17 (0x11), occurs when users try to install updates on their computers. There are several elements that cause this problem:

  • Damaged or damaged files and folders.
  • EXE, DLL, or SYS files are missing.
  • Registry values removed.
  • Malware infection.
  • Outdated software versions, etc.

Before proceeding with the troubleshooting methods below, make sure that the updates are installed on the same drive where you installed your operating system.

How can I fix The system cannot move the file to a different disk drive error?

1. Run a full system scan

The system cannot move the file to a different disk

Malware can cause various problems on your computer, including errors. Run a full system scan to detect malware running on your computer.

You can use Windows built-in antivirus, Windows Defender or third-party antivirus solutions.

If you choose from the options above, we recommend that you try a special one for this task as well.

Not only will it save you a lot of time, but it will also prevent you from making mistakes.

Bitdefender is one of the best tools that scans your system in no time and identifies any adware installed on your PC and removes unwanted applications, hijackers, toolbars or browser add-ons.

Bitdefender first scans your computer for adware and then marks suspicious applications for removal.

In addition, Bitdefender includes an optimization feature that can be used to improve the performance of your device by freeing up space and cleaning up your system.

2. Repair your registry

The system cannot move the file to a different disk

The easiest way to repair your registry is to use a special tool like CCleaner. Don’t forget to back up your registry in case something goes wrong.

CCleaner is very easy to use, you just need to download and install the program on your device and let it do its job.

In addition, CCleaner makes your computer run faster by removing various files that would otherwise slow down search results and take up a lot of RAM, and also give users more space on their hard drives.

You can also use Microsoft’s System File Checker to check for system file corruption. However, this tool is only available on Windows 10. Here’s how to run an SFC scan:

  1. Go to Start, type cmd and right click on Command Prompt.
  2. Then select Run as administrator
    The system cannot move the file to a different disk
  3. Now type the command sfc /scannow

The system cannot move the file to a different disk

4. Wait for the scanning process to complete and then restart your computer. All corrupted                files will be replaced on reboot.

3. Update your OS

The system cannot move the file to a different disk

Make sure you are running the latest Windows operating system updates on your computer. As a reminder, Microsoft is constantly rolling out Windows updates to improve system stability and fix various issues.

Go to Windows Update, check for updates and install any available updates. To access the Windows Update section, simply type “update” in the search box. This method works on all versions of Windows.

The system cannot move the file to a different disk

If you are looking for a particular update, visit the Microsoft Update Catalog website. Just type the KB number of the update in question, press Enter and then click the download button.

4. Remove recently installed software

The system cannot move the file to a different disk

If you have recently installed new software on your computer, you can try uninstalling it. Go to Start, type Control Panel and select the recently added programs. Then click Delete.

The system cannot move the file to a different disk

Then restart your computer and try installing the updates again.

5. Check your disk for errors

The system cannot move the file to a different disk

In Windows 10, you can run a disk check through the Command Prompt.

Start Command Prompt as administrator and type the command chkdsk C: /f followed by Enter. Replace C with the letter of your hard drive partition.

8. Format your drive

The system cannot move the file to a different disk

If none of the above solutions work, try formatting the problem drive. Formatting and restoring the drive’s default settings should resolve this issue.

Keep in mind that formatting your drive will delete all files and folders stored on the affected drive.

Before exploring how to do this manually, we recommend using a special tool such as Paragon Partition Manager.

This software easily backs up and restores your data while allowing you to manage storage devices.

This tool has a lot of great features and when it comes to disk partitioning, it separates your data from your operating system, which in turn simplifies the backup process.

It will also organize your hard drive and redistribute free space, which will help improve overall system performance.

Here are the steps you can do to manually format your drive

  1. Go to Start and type disk management.
  2. Then select the Disk Management utility.
  3. Right click on the drive you want to format and select the Format option.

The system cannot move the file to a different disk

4. Follow the on-screen instructions to further customize the formatting process and click OK           in the warning box.
5. Once the formatting process is complete, you can use your drive.
6. Try installing the updates again to see if this action resolved the issue.


7. Clean your temporary files and folders

The system cannot move the file to a different disk

The easiest and fastest way to delete your temporary files and folders is to use Disk Cleanup. As you use your computer or browse the web, your PC collects various unnecessary files.

These so-called junk files can affect your computer’s processing speed, causing applications to respond slowly and may also trigger various error codes, including the error code “ERROR_NOT_SAME_DEVICE”.

Here’s how to use Disk Cleanup in Windows 10:

  1. Go to Start and type Disk Cleanup.

The system cannot move the file to a different disk

2. Select the drive you want to clean, the tool will tell you how much space it can free up.

The system cannot move the file to a different disk

3. Select Clean up system files.


8. Temporarily change registry keys

The system cannot move the file to a different disk

  1. Save your original registry key values. If something goes wrong, you can restore your previous working version of Windows.
  2. Change the following registry key values from C: or %SystemDrive% to D (or another drive):
    HKEY_LOCAL_MACHINE SOFTWAREMicrosoftWindowsCurrent Version
    HKEY_LOCAL_MACHINE SOFTWAREMicrosoftWindows NTCurrent Version Profile List
  3. Install the updates
  4. Restore the registry key values back to the original disk.

9. Use system recovery options

The system cannot move the file to a different disk

The System Restore option allows you to restore the previous system settings that worked well without losing files, except for some customizable features and settings.

If System Restore is enabled, follow the instructions below:

  1. Go to Search, type system properties and open System Properties.
  2. Go to System Protection and click System Restore.
  3. Click Next and choose the desired restore point in the new window.
  4. After selecting the desired restore point, click Next and select Finish.
  5. Your PC will restart and the recovery process will begin.

After the procedure is complete, try updating your computer to see if the problem persists.

Windows 10 offers some advanced recovery options that allow users to perform a clean install of the operating system. If you are a Windows 10 user, you can also use the Reset this P’ recovery option.

  1. Go to Settings and select Update & Security.
  2. Then click Restore in the left pane.
  3. Click Get started on Reset this PC and choose the Save your files option.
  4. Follow the on-screen instructions to complete the reset.

We hope the above solutions helped you to fix the error. System cannot move the file to another disk.

If you have found other solutions to resolve this issue, please help the Windows community by listing the troubleshooting steps in the comments below.

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