- The requested URL could not be retrieved message is preventing you from accessing certain websites.
- This could be caused, for example, by your firewall or by a proxy. We explore several solutions below.
- Learn how to fix connection issues like a pro with our guides in the Network & Internet section.
- For any other software-related problem, you can find expert solutions in the Troubleshooting Center.
To fix various PC problems, we recommend DriverFix:
This software keeps your drivers working and protects you from common computer errors and hardware failures. Check all your drivers now in 3 easy steps:
- Download DriverFix (verified download file).
- Click Start Scan to find all problem drivers.
- Click Update Driver Software to get new versions to avoid system crashes.
DriverFix was downloaded by 539,401 readers this month.
The message that the requested URL could not be retrieved can sometimes appear and cause problems when visiting certain websites.
The problem can be found regardless of the browser you are using and sometimes the access denied message will add to the error.
Some variations of the same problem are as follows:
- The requested URL could not be retrieved while trying to retrieve the URL/ connection reset by peer- The cause may be network failures.
- The requested URL could not be retrieved proxy/ VPN –Indicates that your proxy or VPN is causing the problem.
How do I fix The requested URL could not be retrieved error?
- Check your antivirus
- Disable your proxy
- Disable Windows Firewall
- Restart your router/modem
- Using Command Prompt
- Perform a clean boot
- Install the latest updates
1. Check your antivirus
Most of the time, the said error occurs because of your antivirus program as it can interfere with your internet connection.
Therefore, it is recommended that you check your antivirus and firewall settings.
The easiest way is to temporarily disable the firewall.
If the problem persists, you may need to disable or uninstall your antivirus program completely.
If uninstalling the antivirus solves the problem, consider switching to another antivirus solution. Bitdefender offers excellent protection and will not interfere with your system in any way.
It is true that the tool is designed to block suspicious sources before launch, but this process is smooth, without affecting the activity in any way.
Moreover, prevention is better than cure, and with Bitdefender you can rest assured that your security profile will remain protected at all times.
2. Disable your proxy
- Click the menu icon in the top right corner.
- Choose Options from the menu.
3. Navigate to the network proxy and click the Settings button.
4.Set Configure Internet proxy access to No proxy or Use system proxy settings.
5. Click OK to save the changes.
Note that these instructions are for Firefox, but if you’re using a different browser, the process should be relatively the same.
After disabling the proxy, all you need to do is disable it on your system as shown below:
- Press Windows key + I to open the Settings app.
- Now navigate to the Network & Internet section.
3. Choose Proxy from the left pane. (Uncheck all options in the right pane.)
After doing that, the proxy should be completely disabled on your PC and the problem will be resolved.
If you do want to protect your identity online, a VPN like Private Internet Access (PIA) is usually a better solution than a proxy.
With such a tool, you have a better chance of getting around any location or network restrictions that you want to get around. Moreover, setting it up takes less time.
3. Disable Windows Firewall
3. Choose Turn Windows Defender Firewall on or off from the menu on the left.
4. Now you need to select Disable Windows Defender Firewall (not recommended) for both public and private networks.
5. Finally, click the OK button to save the changes.
Now Windows Firewall should be disabled. If everything works fine after that, re-enable the firewall and try to find out which setting is causing the problem.
4. Restart your router/modem
In some cases, the Requested URL could not be retrieved message may appear due to certain malfunctions with your router/modem.
If so, we recommend turning them off by pressing the power button on each device.
Wait about 30 seconds and turn them back on. Wait for the devices to boot up completely. After both devices have booted, check if the problem persists.
Several users reported that this method worked for them, so feel free to give it a try.
5. Use Command Prompt
- Right-click the Start button to open the Win + X menu.
- Now choose Command Prompt (Administrator) (or PowerShell (Administrator) for older operating systems).
3. Run the following commands:
ipconfig / release
ipconfig / refresh
After doing that, you should have a new IP address and the problem should be resolved. For best results, use this solution after restarting your router.
6. Perform a Clean boot
- Press Windows Key + R. Now type msconfig in the input field and click OK or press Enter.
2. Go to the Services tab and check the Hide all Microsoft services option.
3. Now click on the Disable All button.
4. Go to the Startup tab and click Open Task Manager.
5 .Right-click the first app in the list and select Disable from the menu. (Do this for all startup applications).
6. Then go back to the System Settings window.
7. Click Apply and OK to save the changes and restart your PC.
After your PC restarts, check if the problem persists. If the problem does not occur then it is undoubtedly caused by one of your applications or services.
To identify it, you need to enable services and applications one by one or in groups until you can recreate the problem.
Once you find the problematic application, it is recommended to remove it from your PC.
There are several ways to do this, but if you want to completely remove the application along with all files and registry entries, we recommend using uninstaller software.
If you want reliable uninstaller software, we highly recommend giving IObit Uninstaller a try.
It is easy to install and use and constantly monitors your system to make sure it is not clogged.
7. Install the latest updates
- Open the Settings app and go to the Update & Security section.
2. In the right pane, click the Check for Updates button.
3. If updates are available, Windows will automatically download and install them after you restart your PC.
Once your system is up to date, check if the problem persists.
As mentioned, the Requested URL message could not be retrieved, preventing you from accessing certain websites. We really hope you solved the problem after reading this article.
If you’ve used another way that we haven’t mentioned here, share it with us in the comments and we’ll be sure to update the list of solutions.