• If the Windows 10 Mail app isn’t working, you must be really frustrated that you can’t send or receive emails.
  • A problem with the application or a connection problem can cause email problems with Windows 10.
  • You can solve this problem by using a third-party email client for your PC.
  • Updating and resetting the Mail and Calendar app can also be a way to fix the problem.

Mail App Is Not Working In Windows 10

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Microsoft has significantly improved its built-in email application in Windows 10. But even in the improved version, some people report that they cannot receive emails or even open the application.

Therefore, we have prepared some solutions that we hope will be enough to solve the problem of Windows 10 mail not working.

Not being able to run the Mail app can be a major problem and users have also reported the following issues:

  • Windows 10 Mail app not opening – Many users reported that the Mail application does not open due to this issue. If your email application doesn’t start, check out some of our solutions.
  • Windows 10 Mail app not syncing –Another similar issue that arises is the inability to sync your mailbox. This problem makes your e-mail application almost unusable.
  • Windows 10 Mail app crashing – Many users also reported that their email app often crashes. According to them, the app usually crashes on launch, so they can’t use it.
  • Windows 10 Mail not receiving emails – Another common problem with the Mail app is the inability to receive emails. This can be a serious problem, but you should be able to solve it with our solutions.
  • Mail app is not working in Windows 10 keeps closing, crashing, shutting down –Another similar issue that users reported is the frequent crash of the Mail app. According to users, the app keeps closing and users are unable to read or send emails.
  • Mail app is not working in Windows 10 keeps freezing – In addition to the inability to launch the Mail app, many users also reported that their Mail app crashes. According to them, they get stuck on a startup screen, forcing them to manually terminate the application.
  • Mail app not updating –Many users reported that they are unable to update their email app at all. With the inability to access the Mail application, it can be difficult to solve this problem.
  • Mail app not starting Windows 10 -The common issue that also occurs is the inability to launch the Mail app. According to users, Mail app seems to crash as soon as users try to launch it.

How can I fix the Windows 10 Mail app not receiving emails?

In the following video, we will show you how to fix the email app not working after Windows 10 update.

We recommend that you read more after watching the video to get the full guide.

1. Install another e-mail client

Mail App Is Not Working In Windows 10

The email client recommended below is very similar to the native Windows solution in terms of ease of use.

It offers more robust and complex capabilities to fully facilitate your email sending experience.

This email client has a neat and very intuitive interface that allows you to easily manage your emails, attachments and contacts in one unified inbox.

By adding integrations to the table, you will benefit from a plethora of functionalities to meet all your communication needs.

Let’s quickly look at its key features:

  • Easy email and contact management from a unified inbox
  • Customization options (numerous free color themes, various layouts adapted for Windows and more)
  • Perfect app integrations (Facebook, Twitter, WhatsApp, Dropbox, Google Calendar, Asana and more)
  • Repeat function to separate and prioritize your emails
  • Custom sound notifications for incoming and outgoing emails
  • Intuitive shortcuts for archiving, composing, replying and forwarding
  • Free multilingual support 24 hours a day, 7 days a week

2. Check your privacy settings

  1. Go to the Start menu and open the Settings app.

Mail App Is Not Working In Windows 10

2. Go to the Privacy section.

Mail App Is Not Working In Windows 10

3 .Navigate to Calendar in the left pane.
4. Check Allow apps to access my calendar.

Mail App Is Not Working In Windows 10

5. And then under Choose apps that can access the calendar, check Mail.
Windows 10 is known as an operating system that collects a lot of information and data from you, including your personal information.

But it also offers you a wide range of privacy settings, as you can prohibit Microsoft from accessing almost all system functions.

One of these features is also a Calendar application, which is closely linked to the mail application. So if you’ve blocked Microsoft’s access to the calendar app, your mail app won’t work as well.

As you can guess, the solution to this problem is very simple, you just need to go to the settings and enable Microsoft’s access to the calendar app.

Restart your computer and try to run the mail app again, everything should work fine. But if not, you can also try the solution below.

3. Change to secure connection

  1. Open the Mail app.
  2. Click the Settings icon in the lower left corner.

Mail App Is Not Working In Windows 10

3. Go to Manage Accounts.

Mail App Is Not Working In Windows 10

4. Click on your account and go to Change mailbox settings.

Mail App Is Not Working In Windows 10

5. Make sure that the server requires an encrypted connection (SSL) and e-mail, in the                                          synchronization  options they are checked.

Mail App Is Not Working In Windows 10

You can also consider switching to a specific email client that will give you less hassle.

If you’ve changed your privacy settings and everything else is correct, but you’re still not able to receive emails in your inbox, try setting the Mail app to use the secure connection.

4. Update the Mail application

Mail App Is Not Working In Windows 10

If the Mail app is not working in Windows 10, you may be able to fix the problem simply by updating it.

Many users have reported this problem and according to them updating the application to the latest version can solve this problem.

After updating the Mail application to the latest version, the problem should be solved and you can run the Mail application without any problems.

5. Install Windows updates

  1. Press Windows key + I to open the Settings app.
  2. When the Settings app opens, navigate to the Update & Security section.

Mail App Is Not Working In Windows 10

3. Now click on the Check for Updates button.

Mail App Is Not Working In Windows 10

To keep your PC safe and stable, you need to install Windows updates. According to users, they were able to fix this problem easily by installing the latest Windows updates.

If the update process gets stuck, check out the quick and easy steps in this great guide.

By default, Windows 10 automatically installs updates in the background, but you may miss an important update.

Windows will now check for available updates. If updates are available, Windows will download and install them in the background after you restart your PC.

Several users reported that installing the latest updates fixed the Mail app issue so be sure to give it a try.

6. Turn off Sync settings

  1. Open the Settings app.
  2. Now navigate to the Accounts section.

Mail App Is Not Working In Windows 10

3. From the menu on the left, select Sync your settings.
4.  In the right pane, find the sync setting and disable it.

Mail App Is Not Working In Windows 10

If the Mail app is not working on your Windows 10 PC, you may be able to fix the problem simply by disabling the sync settings.

After you disable the sync settings, all you need to do is restart your PC to apply the changes.

Once your PC restarts, the problem should be fixed. If everything works fine, you can turn the sync settings back on if you want.

7. Change your localization settings

  1. Press Windows Key + S and go to Control Panel.
  2. Now select Control Panel from the list of results.

Mail App Is Not Working In Windows 10

3. When Control Panel opens, select Region.

4. Go to the Location tab and set the home location in your country.

Mail App Is Not Working In Windows 10

5. Now go to Administration tab and click on Change System Locale button.Mail App Is Not Working In Windows 10

6. Select your country from the Regional Settings menu of the current system and click OK to save the                         changes.

Mail App Is Not Working In Windows 10

7. Now click Apply and OK in the Region window.

Mail App Is Not Working In Windows 10

According to users, you may be able to fix the Mail app problem simply by changing the location settings.

Users reported that the Mail app is not working for them on Windows 10, but after changing the location settings, the problem was completely solved.

After changing the system locale, check if the Mail app issue still occurs. Several users reported that changing the locale solved the problem for them, so feel free to try it.

Some users also suggest to enable and disable the sync settings feature, so you may want to give that a try.

7. Use Command Prompt, PowerShell and DISM

7.1 Run a System File Checker scan

  1. Press Windows Key + S to open the Search tab and enter cmd.
  2. Select Run as administrator from the list to open Command Prompt as administrator.
    If you don’t have the command prompt, you can use PowerShell instead.
  3. When the command prompt opens, type this line and press Enter to run it.
    sfc / scannow

Mail App Is Not Working In Windows 10

4. The scanning process will now begin. The SFC scan may take 10-15 minutes, so please be patient and do                   not interrupt it.
After the SFC scan is complete, check if the issue is resolved. If the SFC scan can’t fix the problem, or if you can’t run the SFC scan at all, you can try using the DISM scan instead.

7.2 Run a DISM scan

  1. Start the command prompt as an administrator.
  2. When the command prompt opens, enter this line and press Enter to run it
    dism / online / cleanup-image / restorehealth

Mail App Is Not Working In Windows 10

3. Now the DISM scan will start. Please note that this analysis may take 15-20 minutes, so do not interrupt it.

According to users, if the Mail app is not working on Windows 10, you may be able to fix the problem by running SFC and DISM scans.

These scans are designed to repair corrupted system files and after running should resolve the issue.

After the DISM scan is complete, check if the problem persists. If you were unable to run an SFC scan before, you will need to run it after running a DISM scan. Now check if the problem persists.

Some users also recommend using a PowerShell command to solve this problem. We must warn you that this command is quite powerful and can cause problems with other applications if not used correctly.

Since this command is potentially dangerous, please note that you use it at your own risk.

7.2 Run a PowerShell command

  1. Right-click the Start button and select Windows PowerShell (Administrator) from the list.
    This command requires administrator privileges and if you don’t start PowerShell as an administrator,          you won’t be able to run it.
  2. When PowerShell opens, paste the following command and press Enter to run it:
    Get-AppXPackage -All users | Where-Object {$_. InstallLocation -like “*SystemApps*”} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($($_.InstallLocation)AppXManifest.xml”}

Mail App Is Not Working In Windows 10

Once the PowerShell command is executed, the Mail app issues should go away.

8. Reinstall the Mail app

8.1 Uninstall the Mail app using PowerShell

  1. Make sure you are logged in as an administrator.
  2. Now start PowerShell as an administrator.
  3. When PowerShell opens, paste this line and press Enter to run it:
    get-appxpackage * microsoft.windowscommunicationsapps * | remove appxpackage

Mail App Is Not Working In Windows 10

If the Mail app is not working in Windows 10, you may be able to fix the problem simply by reinstalling it. To reinstall the Mail app, you need to use PowerShell by running the command from above.

8.2 Uninstall the Mail app using a dedicated uninstaller

If you are unfamiliar with PowerShell, you can uninstall the Mail application using third-party uninstaller software for PC.

The recommended tool below will allow you to remove any application from your PC, even the most stubborn ones, and it will ensure that no residue is left behind.

After running this application, you will regain the free space on your PC that was clogged with the remnants of all the useless files that you didn’t even know were on your hard drive.

⇒ Download the IObit Uninstaller

8.3 Reinstall the Mail app from Microsoft Store

  1. Press Windows key + S and go to the store.
  2. Select Microsoft Store from the list of results.

Mail App Is Not Working In Windows 10

3. In the search bar, enter Mail and select Mail & Calendar from the list of results.

Mail App Is Not Working In Windows 10

4. Now click the Install button to reinstall the Mail app.
You need to reinstall it from the Microsoft Store. To do this, follow the steps above.

8.4 Reinstall the Mail app using PowerShell

Several users claim that you can also reinstall the email app by simply launching PowerShell as an administrator and running this command:
Get-AppxPackage -All users | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($($_.InstallLocation)AppXManifest.xml”}

Mail App Is Not Working In Windows 10

After reinstalling the mail app, the problem should be completely resolved.

9. Change the owner of the windows/communications/apps directory

  1. Navigate to this folder:
    C: Program Files
  2. Locate the WindowsApps folder.
  3. If this folder is not available, you need to go to View and check Hidden items.

Mail App Is Not Working In Windows 10

Now locate the WindowsApps folder, right click and choose Properties from the menu.

Mail App Is Not Working In Windows 10

4. When the Properties window opens, go to Security and click Advanced.

Mail App Is Not Working In Windows 10

5. Now click on Change next to the Owner section.

Mail App Is Not Working In Windows 10

6.Enter the name of your user account in the Enter the name of the object you want to select.
7. Click the Check Names button.
8. If everything is OK, click OK to save the changes.

Mail App Is Not Working In Windows 10

9. Click Apply and OK to save the changes.
10. Now navigate to the WindowsApps folder.
11. Locate the microsoft.windowscommunicationsapps folder, right-click it and choose Properties                        from the  menu.

Mail App Is Not Working In Windows 10

12.Now change the owner by repeating steps 3-5.
13.Make sure to check Replace owner on subcontainers and objects and click Apply and OK to save the                   changes.

Mail App Is Not Working In Windows 10

14. Open advanced options again.
15. Click the Change Permissions button.

Mail App Is Not Working In Windows 10

16. Now find Users in the list and double click on it.

Mail App Is Not Working In Windows 10

17. Check Full Control and click OK.

Mail App Is Not Working In Windows 10

18. Now click Apply and OK to save the changes.
19. Now you just need to repeat steps 7-13 for all other microsoft.windowscommunicationsapps                            folders.
We only had two microsoft.windowscommunicationsapps folders on our PC, but you can have more.
To get around this problem, it is important to change ownership and take full control of all these folders.
If your mail app is not working on Windows 10, you can solve the problem by changing the owner of the                    WindowsApps directory.

This folder contains all the necessary files that the Mail application uses, and after a change of ownership, the Mail application problems should disappear.

This is an advanced solution, so if you decide to use it, be very careful and follow the steps closely. Few users have reported that it is not necessary to go through all the steps to fix this issue.

According to them, the problem should be solved simply by changing the owner of the WindowsApps directory. If this doesn’t help, you may need to go through all the steps in this solution.

10. Disable your Internet connection

Mail App Is Not Working In Windows 10

If the Mail app is not working in Windows 10, you may be able to solve the problem with this solution.

According to users, you can fix this problem by simply turning off your internet connection for a few minutes, turning it back on and trying the Mail app again.

Few users have reported that this solution worked for them, so you may want to give it a try. This seems like a simple solution and you may need to repeat it if the problem recurs.]

11. Prevent Mail and Calendar from accessing your location

  1. Open the Settings app.
  2. Navigate to the Privacy section.

Mail App Is Not Working In Windows 10

3 .Choose Location from the menu on the left.
4. Now scroll down and disable the location service for the Mail and Calendar app.
5. Alternatively, you can completely disable the location service on your PC.

Mail App Is Not Working In Windows 10

Many users reported that the Mail application is not working on their PC. According to them, the problem was caused by a location service.

To fix the problem, you need to prevent Mail and Calendar from accessing your location.

After disabling the location service for the Mail app, the problem should be completely resolved.

12. Update your graphics card drivers

Mail App Is Not Working In Windows 10

Several users reported that the Mail app is constantly crashing on their PC. To resolve the issue, users recommend updating their graphics card driver.

According to users, there was a problem with the Nvidia graphics, but after updating the driver to the latest version, the problem was solved.

If the Mail app is not working on Windows 10, be sure to visit the Nvidia website and install the latest drivers for your graphics card.

13. Perform a System Restore

  1. Press Windows Key + S and enter System Restore.
  2. Choose Create a restore point from the menu.
  3. Now the System Properties window appears.
  4. Click the System Restore button.

Mail App Is Not Working In Windows 10

5. When the System Restore window opens, click Next.

Mail App Is Not Working In Windows 10

6 . You will now see a list of all available restore points. If available, check the Show more restore points                 option.
7. Now select the desired restore point and click Next.

Mail App Is Not Working In Windows 10

8. Follow the on-screen instructions to complete the recovery process.
If the Mail app is not working in Windows 10, you may be able to fix this problem with System Restore.

After your PC is restored, check if the problem is solved. Several users reported that System Restore solved the problem for them, so be sure to give it a try.

14. Create a new user account

  1. Open the Settings app and go to the Accounts section.

Mail App Is Not Working In Windows 10

2. Go to Family and other people in the left pane.
3 . Click Add someone else to this PC.

Mail App Is Not Working In Windows 10

4. Select I don’t have this person’s credentials.

Mail App Is Not Working In Windows 10

5. Now click on Add a user without a Microsoft account.

Mail App Is Not Working In Windows 10

6. Enter the desired username and click Next.

Mail App Is Not Working In Windows 10

According to users, you can sometimes solve this problem by creating a new user account.

It seems that the Mail app will not work in Windows 10 if your user account is corrupted. However, you can solve this problem by creating a new user account.

After creating a new account, you need to switch to it and check if the Mail app is working. If so, you’ll need to move your personal files and use the new account as your primary account.

This is a drastic solution but several users reported that creating a new user account solved the problem for them so be sure to give it a try.

Few users reported that they solved the problem by creating a new Microsoft user account. To do that, you must first change your Microsoft account to local.

This is relatively easy and you can do it by following these steps:

  1. Open the Settings app and go to the Accounts section.
  2. In your information section, click Sign in with a local account.

Mail App Is Not Working In Windows 10

3. Enter your account password and click Next.

Mail App Is Not Working In Windows 10

4. Now enter the desired username and click Next.

Mail App Is Not Working In Windows 10

5. Finally, click the Sign Out button and done.

Now all you need to do is log back into your local account and add a new account by following step 1-2 from the beginning of this solution.

Make sure to enter your Microsoft account email address and follow the on-screen instructions to create a new account.

After that, switch to a new account and check if the problem is solved.

15. Reset Mail app

  1. Open the Settings app and go to the Applications section.

Mail App Is Not Working In Windows 10

2. A list of all installed applications appears.
3. Select Mail & Calendar and click Advanced Options.

Mail App Is Not Working In Windows 10

4. Now click on the Reset button. A confirmation window will appear.
5. Click the Reset button to continue.

Mail App Is Not Working In Windows 10

If the Mail app is not working in Windows 10, you may be able to fix it by simply resetting it. This is quite a simple procedure and you can do it by following these steps:

After resetting the Mail app, your data will be deleted and most of the issues will be resolved.

16. Use the Windows Store Apps troubleshooter

  1. Press the Windows key + S keys, type troubleshooting and select Troubleshoot configuration issues from the results.

Mail App Is Not Working In Windows 10

2. Click Additional troubleshooters.

Mail App Is Not Working In Windows 10

3. Now select the apps troubleshooter in the Windows Store and click the Run Troubleshooter button.

Mail App Is Not Working In Windows 10

4. If the system detects a problem with the Mail application, it will fix it.
5. Eventually you will also get the suggestion to reset an app.

Mail App Is Not Working In Windows 10

6. Click the Open apps and features button.
7. Select the Mail & Calendar application from the list and select Advanced options.

Mail App Is Not Working In Windows 10

8. Scroll down until you see the Reset option and click on it.

Mail App Is Not Working In Windows 10

9. You will receive a warning message that this action will delete all application data, including login details                  and preferences. Click the Reset button if you agree.
If you’re having issues with the Mail app and other Microsoft Store apps, this solution may help you resolve the issue.

Several users suggest to run the Windows Store app troubleshooter and use it to scan your PC.

The troubleshooter checks your universal apps and fixes possible problems. After using the troubleshooter, check if your email app is working.

Resetting the Mail & Calendar app may also work, so be sure to give it a try, but keep in mind that resetting the app will lose all app data, including login credentials.

17. Reset Microsoft Store cache

  1. Open the command prompt as an administrator.
  2. When the command prompt opens, enter wsreset.exe and press Enter to run it.

Mail App Is Not Working In Windows 10

3. Wait while Windows clears the cache.
According to users, you may be able to fix this problem simply by resetting the Microsoft Store cache. This is not a universal solution, but few users have reported that it worked for them, so you may want to give it a try.

After that, try to launch the Mail app and check if the problem persists.

18. Perform an in-place upgrade

Mail App Is Not Working In Windows 10
  1. Download the Windows 10 ISO file from the Microsoft website. Double click on the ISO file to mount it.
  2. Now navigate to This PC and open the mounted ISO file.
  3. Locate setup.exe and double click it to run it.
  4. You will now be prompted to download and install the updates. This is not required, so you can select the Not now option. Press next to continue.
  5. Follow the on-screen instructions until you reach the Ready to Install screen. Click the Change what to keep option.
  6. Select the option Keep personal files and apps and click Next.
  7. Now the update process begins. This may take a while, so make sure you don’t interrupt it.

If the email app is not working in Windows 10, you may need to perform an on-site update to fix it. This process will update your Windows 10 while keeping all your files intact.

We must warn you that this process can take some time, so make sure not to interrupt it. Follow the steps above to perform an internal update.

Once the process is complete, your Windows 10 will be updated to the latest version and Mail app issues will be resolved. Note that you can also perform this process using the Media Creation Tool.

⇒ Download the media creation tool

Then select the Update this PC now option. The tool will download the necessary files and guide you through the update process.

Many users have reported that the update fixed this problem for them so you may want to give it a try.

Few users claim that you can also solve this problem by restarting Windows 10, but this is a drastic solution that will delete all your files.

Before trying the in-place upgrade or Windows 10 reset, we strongly recommend that you try all the other solutions in this article.

That’s it, we hope at least one of these solutions helped you fix your Mail app not working issue in Windows 10.

If you have any comments, suggestions, questions, or maybe any other solution to the Mail app issue in Windows 10, please leave your comments in the section below.

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